How can we
help you today?
Reach out anytime — a real human from our team will get back to you, usually within one business day.
Built by caregivers, for caregivers.
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Account & billing
Manage subscriptions, update payments, or cancel anytime from Settings inside the app.
Report an issue
Found a bug or inaccurate warning? Send us your device, app version, and a quick description.
Feature requests
Tell us what would make MedPlate more useful for you or someone you care for.
Medical questions
We can help with anything app-related, but for medical advice please reach out to your care provider.
Common questions
How do I cancel my subscription?
Open the app → Settings → Subscription → Manage. Cancellations take effect at the end of your billing period.
Can I use MedPlate for someone I care for?
Yes. Many users manage profiles for parents, partners, or kids. Just create a separate profile inside the app.
Is my health data private?
Always. We never sell your data. See our Privacy Policy for the full breakdown.